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You Need Good Support and you Need it Now

Author: Kyle

Date: 07/06/2020

Category: Website FAQ


  • Custom Code IT
  • Support
  • Websites

What is good support? More to the point, why do I need support at all?

These are questions we get asked a lot so let's talk about what good support looks like and why you definitely need it.

What is Support?

In the context of Custom Code IT, we define support as a service that is offered to a customer to keep their web or software solution secure, updated, and maintained.

Sounds simple right? For the customer it should be, but that isn't always the case.

Why you need support

Having good support means you can stay focused on running your business. Without support, distractions like a website being unavailable can cost you time and money.

Here's a typical list of tasks you would need to complete if you were to support your own website:

  • Backups
  • Backup testing
  • Content Management System (CMS) updates
  • Supporting package updates
  • Server updates
  • Traffic/analytics reports
  • Uptime reports
  • Broken link reports
  • SEO tuning
  • Staff training
  • Security audits
  • Website review

To do all of this properly takes many hours and there are extra costs involved in a lot of these tasks like: storage space for backups, software for reporting etc.

Unless you have a dedicated in-house team of people working to keep your website or software running, chances are you need support.

Good Support

Support is easy to do poorly and hard to do well. Sometimes it's not even a case of getting what you pay for.

Good support should be proactive, detail oriented, responsive, and something you can easily forget you have because things just work.

In the case of a website, you should get frequent reports, updates and information about how your site is performing as well as identifying potential issues or improvements.

Another sign of good support is how quickly you are back up and running if something goes wrong. Time is money and the longer your website or software isn't working, the more money you could lose.

Get Support Now

You don't have to be an existing Custom Code IT customer to benefit from our fantastic support. Talk to us about how we can keep your website or custom software running at its best.